While it’s important for everyone in the company to understand the core service we provide, it’s invaluable for my engineering teammates and me to be able to observe our colleague-customers using the tools we’ve created for their daily runs. As part of the onboarding experience for new hires, every employee gets to see the product up close by spending a day shadowing one of our Alfreds, the home managers who provide weekly services like grocery shopping and tidy-ups for our residential clients. Our unique proximity between the tech team and the customers who we also call our colleagues is reinforced across the company. With such privileged access and proximity to the people who use what we build, the tech team’s user-centered approach to product design and development enables us to better prioritize new features, get immediate input, and turn a product relationship into genuine human interaction. In addition to the in-home services and utility tools we provide to residents via our mobile app, our product comprises the software suite that our colleagues on the operations and field teams use to fulfill those services. Hello Alfred is a home management platform for residential buildings. At Hello Alfred, where I’ve been an engineer for just over two years, these users are also my colleagues, the validation I get is both immediate and personally gratifying. The most validating experience for me as a software engineer is to know that something I have built is helpful to the people who use it.
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